Reference

Legal Protection Across Your Account

We've built dewisport login around clear legal safeguards that apply where local law permits. Your account data, payment history and withdrawal records are handled with documented security procedures.

Regional compliance built inData security documentedDirect support channels
dewisport login Legal Protection Across Your Account
REACH OUR TEAM

Support Channels for Legal Questions

Live Chat Open your account lobby, tap Help at the bottom right, and select Chat.
Email Support Send account, legal or compliance questions to [email protected].
Phone Line Call our Jakarta office at +62-21-XXXX-XXXX, Monday to Friday, 09:00–18:00 WIB.
DATA AND SECURITY

How We Protect Your Legal Interests

Account Data Handling

We encrypt all account credentials, payment details and game history on our servers. Your DANA, OVO, GoPay or QRIS payment method is never stored in full; only the account reference is kept. Data exports are available on request within five business days.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and settings. No third-party tracking cookies are deployed. You can clear cookies any time; your account remains active as long as you log in again.

Account Security Verification

Withdrawals above Rp 5,000,000 require ID verification. We confirm your payment method matches your account holder name. If verification fails, our support team contacts you within one business day with next steps.

Data Retention and Deletion

We keep transaction records for seven years to comply with regional record-keeping law. Closed accounts are retained for audit purposes; personal data can be anonymized on written request. Account closure is final after 14 days.

Access Requests and Changes

You can request a copy of your personal data, dispute a transaction, or ask to correct an error. Submit requests via live chat or email to [email protected]. Compliance responds within ten business days.

Dispute Resolution Contact

For account disputes or legal concerns, contact our compliance officer directly at [email protected]. Reference your case ID and the date of the incident. Formal response within five business days.

Frequently Asked Legal Questions

Your account enters a 14-day closure window. During this time, you can reactivate it by logging in. After 14 days, it closes permanently. Transaction history is kept for seven years. Withdrawal requests pending at closure are processed within five business days.

Open your account, go to Settings, select Account History, then Download. You'll receive a CSV file with all transactions and game records. If you use email export, we send it within five business days. A copy is also kept in your account for 90 days.

Yes. Open a dispute via live chat or email [email protected] within 30 days of the transaction date. Include your account ID and transaction reference. Our team investigates within five business days and responds with findings and any refund decision.

We store your name, email, phone number, verified payment method, address (for high-value withdrawals), game activity and transaction history. We do not sell or share your data with third parties. You can request a full data export at any time via Settings or email support.

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full card or bank details — only a tokenized reference linked to your account. Withdrawals require ID verification. Suspicious activity triggers a security alert to your email within minutes.

Contact our support team immediately via live chat or call +62-21-XXXX-XXXX. Report the transaction date, amount and game. We freeze the account, launch an investigation within 24 hours and can reverse unauthorized withdrawals if verified as fraudulent.

Our complete terms are at dewisportlogin.club/terms. They cover account eligibility (depends on local law), game rules, withdrawal procedures, dispute processes and data rights. Updates are posted 30 days in advance. You can request a printed copy via email or live chat.